At AXIS Electric Supply Ltd., we want you to be completely satisfied with your purchase. If you are not fully satisfied, you may return most new and unused items within 7 days of delivery for a refund or exchange.

Return Conditions

• The item must be in its original packaging, unused, and in resalable condition.
• Products showing any physical damage, scratches, or missing parts are not eligible for return.
• All original labels, manuals, and accessories must be included.
• Returns are subject to inspection before approval.

Return Process

1. Contact our customer service team within 7 days of receiving your order to request a return authorization.
2. Once approved, return the product to the address provided by our support team.
3. Please include proof of purchase (invoice or receipt) with your returned item.

Refunds

• Refunds will be issued to the original payment method once the returned item is inspected and approved.
• Shipping costs are non-refundable, except in cases where the return is due to our error or a defective product.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Clearance or special-order products
• Items damaged by improper installation or handling
• Custom or modified products