Lutron LUT-MLC

At AXIS Electric Supply Ltd., we want you to be completely satisfied with your purchase. If you are not fully satisfied, you may return most new and unused items within 7 days of delivery for a refund or exchange.

Return Conditions

• The item must be in its original packaging, unused, and in resalable condition.
• Products showing any physical damage, scratches, or missing parts are not eligible for return.
• All original labels, manuals, and accessories must be included.
• Returns are subject to inspection before approval.

Return Process

1. Contact our customer service team within 7 days of receiving your order to request a return authorization.
2. Once approved, return the product to the address provided by our support team.
3. Please include proof of purchase (invoice or receipt) with your returned item.

Refunds

• Refunds will be issued to the original payment method once the returned item is inspected and approved.
• Shipping costs are non-refundable, except in cases where the return is due to our error or a defective product.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Clearance or special-order products
• Items damaged by improper installation or handling
• Custom or modified products